Shipping & Returns

Shipping FAQs

Purchased something from our store? Amazing! I can’t wait for you to receive your shiny new goods so you can enjoy them in your space and with your people! You might like to know I partner with Australia Post for all local & international shipping - here are a few more bits of information you might like to know about the shipping process:

  • Please allow up to 2-3 weeks for your order to be processed. Specialising in hand-painted and personalised goods means I take great care in designing and completing your items because I want to ensure you will love your purchases! Thank you for your patience! (Please know I'm working hard to complete your order behind the scenes and will do my best to have them shipped as soon as I can. During peak holiday periods this may take a little longer, so try to get your orders in early!)

    You'll receive an email when you make a purchase letting you know that your order has been received and another email will be sent via Australia Post with shipping details once your items have been completed and are on their way to you!

  • Graced Goods is so pleased to be able to offer standard flat rate shipping to both our Australian and International customers.

    Australian customers will receive AUD$15 flat rate shipping and international customers will receive AUD$35 flat rate shipping on all purchases (standard shipping).

  • While we currently offer only standard flat rate shipping at checkout, express shipping can be added to your purchases by emailing fay@gracedgoods.com.au after purchasing your items to organise this.

    An additional fee will be charged to you in a separate invoice to cover the difference in cost from standard shipping (cost will depend on your shipping location and Australia Post's fees).

  • Local pick up is available from Graced Goods Sydney studio located in Liberty Grove (Rhodes). Simply select the local pick up option at checkout and you'll receive an email to organise this once your order has been received.

Returns Information

At Graced Goods we understand that sometimes things don’t work out post-purchase, so if you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns on items that are faulty or damaged during shipping within 30 days of purchase. You can return your product for an exchange or refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged.

  • Custom personalised items cannot be returned due to change of mind, or if misspelling has occurred due to customer’s error (ie. you have provided the wrong spelling of a word during purchase).

  • Returned items must have no visible signs of wear or use.

To initiate a return, please email fay@gracedgoods.com.au with your order details.

Additional Information:

  • Graced Goods representatives will do our best to process your refund or exchange within 14 days of receiving your request.

  • In the case of faulty or damaged items due to shipping, Graced Goods will bear the cost of return shipping. In all other cases the customer will be responsible for the cost of return shipping fees.

  • Graced Goods partners with Australia Post for all shipping and in the case of lost items, will default to Australia Post’s lost item policy for compensation (please refer to their policy here: https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation).

  • If you have more questions, please feel free to get in touch via our contact page.